FAQ

Q1

What payment methods can I use?

We accept VISA, MASTER, American Express and JCB credit cards.

Q2

Is there a shipping charge?

For deliveries within Japan, shipping costs are a flat rate of 900 yen (tax included) nationwide per order.
There are no additional shipping charges for some remote islands and regions.

Q3

When will the item be shipped?

We will ship your order within 3 business days. We do not ship on weekends or holidays.

Q4

Can I cancel my order?

Except in cases where the product you receive is different from the one you ordered or there is a defect in the product, orders cannot be cancelled after they have been completed.

Q5

I want to check if my order has been placed

You can check this in the order confirmation email that we sent you after you placed your order. If you have not received the email, please contact us via the inquiry form and we will look into it for you.

Q6

I received a defective product or a different product from what I ordered, so I would like to return or exchange it.

We apologize for any inconvenience caused. Please contact us using the inquiry form as soon as possible after receiving the product. We will provide you with information on returns and exchanges.

Please note that if the product does not arrive at the return address specified by our company within 8 days, including the delivery date, we will not be able to accept exchanges or returns.

Q7

The product was different from what I expected and the size didn't fit so I would like to return it for an exchange.

We are very sorry, but we cannot accept returns due to customer convenience.

Q8

How much is shipping outside of Japan?

For deliveries outside of Japan, shipping fees vary depending on the country or region and the weight of the item being delivered.
Please check the shipping fee when you purchase.
(In some regions, customs duties and taxes may be charged separately upon arrival of the product.)

Q9

Can I earn points?

We do not offer a points service.

Q10

Can I provide gift wrapping?

We are currently not offering gift wrapping.